Refund Policy

Effective Date: 2/8/2025

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At Refraze, we want you to be satisfied with your purchase. However, we only accept returns and issue refunds under the following conditions:

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1. Refund Eligibility

• Refunds are only available for unopened and unused packages.

• To qualify for a refund, the product must be in its original packaging and in the same condition as received.

• Opened, used, or damaged items are not eligible for a refund.
   

2. Return Process

• To request a refund, you must contact us within 14 days of receiving your order.

• You are responsible for shipping the item back to us at your own expense.

• Once we receive and inspect the returned item, we will process the refund.
   

3. Shipping Costs

• Shipping fees are non-refundable. Only the cost of the product will be refunded.

• If your order qualified for free shipping, the actual shipping cost will be deducted from the refund amount.
   

4. Non-Refundable Items

• Digital downloads or virtual products.

• Gift cards or promotional items.

• Items purchased on clearance or final sale.
   

5. How Refunds Are Issued

• Refunds will be processed back to the original payment method used for purchase.

• Please allow 5 business days for the refund to appear in your account.
   

6. Contact Us

If you have any questions about our refund policy, please reach out to:

📧 Email: customerservice@refrazegame.com